№ 001 / Pricing
No "contact sales." No quote-on-request. No surprise renewal increases. Three tiers, three numbers, everything they include written below.
Multi-tenant SaaS
Available now
€7 / user / mo
annual prepay · €9/user/mo monthly
For 1 – 10 employees · min 1 user
Free, self-serve
Start with Core →Dedicated single-tenant
€13 / user / mo
annual prepay · €15/user/mo monthly
For 5 – 25 employees · min 5 users
Free with 12-month commit · €490 month-to-month
Notify me when Mesh launchesFull bundle, fully managed
€22 / user / mo
annual prepay · €26/user/mo monthly
For 15 – 50 employees · min 15 users
Free with 12-month commit · €1,490 month-to-month
Notify me when Fleet launchesAdd-on
№ 01.8
+€10 / user / month
Available now
Powered by Onyx + Mistral · hosted in the EU
A dedicated AI workspace alongside the suite, with chat-style cross-suite search, custom assistants per role, document Q&A and meeting transcription, all with citation chips back to your sources. Powered by Onyx and Mistral La Plateforme, hosted in the EU. Opt in per user or per team.
Volume bands: −5% from 25 users · −10% from 50 users · contact us above 100. All prices excl. VAT. Auto-renews monthly after the initial commit, 30 days notice to leave.
№ 002c / Support & SLA
No retainer, no surprise invoices. You pre-pay a bundle of hours, we draw down in 15-minute units when work is needed. Hours never expire. We publish a 1-business-day response time. Cheaper than your local IT contractor, comparable to a freelancer, and the work is done by someone who built the stack.
01
Open from the portal, by email, or by chat. Plain language is fine. We don't gate by template.
02
A real person reads it within one business day, replies with the proposed fix and a time estimate.
03
Approve the plan, push back, or ask for something different. Nothing significant runs without your green light.
04
We do the work, write a resolution note, and close. Time used is visible on your portal.
What an hour costs
№ S1
Microsoft Premier Support
~ €280 / h, or annual contract from ~€5,000
Local IT contractor
€85–120 / h, plus call-out fees
Freelancer (variable quality)
€60–90 / h
KiwiStack block-hours
€70–90 / h, pre-paid, in 15-min units
All-in, EU-billed, VAT excluded. The work is done by the person who built the stack you're running.
Pre-paid bundles
№ S2
Drawn in 15-minute units. Used when work is needed: migrations, integrations, debugging, configuration changes. Hours never expire.
Bundle
Price
Effective rate
5 hours
€ 450
€ 90 / h
10 hours
€ 800
€ 80 / h
20 hours
€ 1,400
€ 70 / h
№ 003 / Questions, answered
On EU infrastructure (currently Germany, Contabo Nürnberg), inside the GDPR, NIS2, and EU Charter of Fundamental Rights perimeter. The contract is governed by Luxembourg law, with the CNPD as supervisory authority; the DPA reflects that without a schedule-II 'international transfer' annex. The software stack is open source, auditable end-to-end. If foreign-jurisdiction extra-territoriality (US CLOUD Act, FISA 702, equivalents elsewhere) matters to your threat model, ask. We'll walk through it.
Yes. At any time, including after a 30-day free trial of Mesh or Fleet, you get a full export of every mailbox (EML + maildir), every file (in original formats), every calendar (iCal), every contact (vCard) and every database row that's yours. Format is standard. You can re-import into Google Workspace, Microsoft 365, Mailbox.org, anywhere. No proprietary lock-in by design.
Because Core at €7 includes a managed password manager, encrypted off-site backup, enforced MFA, GDPR-compliant DPA, EU-only data residency and ticket support, none of which come bundled at €6.50 with Microsoft. Side-by-side feature parity is closer to Microsoft 365 Business Standard at €13. Core at €7 is ~46% cheaper for the same outcomes.
Yes, when you commit to twelve months. We absorb the onboarding cost (typically 6–15 hours of our time, including mailbox migration up to 25 mailboxes for Mesh, or 5 device enrollments for Fleet). If you want month-to-month flexibility, we charge €490 (Mesh) or €1,490 (Fleet) up front, because we still spend the time. The first five customers get the founding deal: three months free, no commitment, no card on file, no installation fee.
We publish response times, not resolution times. Anyone promising a hard resolution SLA on a deeply integrated software stack is overpromising. Core today: 1 business day response. Mesh and Fleet response targets (4 business hours, 1 business hour) ship with those tiers when they launch. Status page at status.kiwistack.io. You will never have to email three times to get a reply.
Yes. We publish SPF, DKIM, DMARC and MTA-STS records; we keep the sending IP reputation warm; and for high-volume customers we route outbound through a reputable EU SMTP relay. We test deliverability into Gmail, Outlook, Yahoo, ProtonMail, Mailbox.org and Infomaniak before declaring a tenant production-ready.
Yes. We migrate your domain over (or just the MX records, if you want to keep DNS at your current registrar). Your team's email addresses stay identical: anne@yourcompany.be remains anne@yourcompany.be. They simply log in at a new portal.
Fleet scales above 50. We just stop publishing prices and have a real conversation. Above 100 users we typically split workloads across two dedicated servers and add a second region for hot standby. Volume discount kicks in automatically: −5% from 25 users, −10% from 50.
Question we didn't answer?
Email hello@kiwistack.io. Real reply within one business day, from the founder.
